Return and Refund Policy:
Initiate Return: To initiate a return, please contact our customer support within 5 days from the date of delivery. You can reach us via [email protected].
Provide Details: Please provide your order number, product details, and reason for return. Our team will guide you through the next steps.
Packaging: Pack the item securely in its original packaging, including all accessories and tags.
Shipping: Once approved, you will receive a return label to send the item back to us. Please ship the package via videmak shipping.
Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return criteria.
Refund or Exchange: After a successful inspection, we will initiate the refund process or process an exchange based on your preference.
Inspection: Upon receiving the returned item, our team will inspect it to confirm its condition.
Refund Initiation: If the item meets the return criteria, we will initiate the refund process.
Payment Method: The refund will be processed to your original payment method within 6 business days. Please note that the time it takes for the refund to reflect in your account may vary based on your financial institution.
Return Window: You must initiate the return process within 5 days from the date of delivery.
Product Condition: The returned item must be in its original condition, unused, unworn, and free from any signs of damage or wear.
Reason for Return: Please provide a valid reason for the return, such as a defect, damage during transit, or incorrect item received.
Laboratory Tests are non-returnable.
Please note that failure to meet the specified return requirements may result in the denial of your return request.
If you have any further questions or concerns, please don’t hesitate to contact our customer support team at [email protected]